OVERVIEW

This website is operated by Elderflowerflorist. Throughout the site, the terms “we”, “us” and “our” refer to Elderflowerflorist. We offer this website, including all information, products and services to you, the “User”, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

TERMS

By visiting our site and/or paying a deposit towards your wedding or event, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use our Service.

CHANGES TO WEBSITE

We are permitted to modify the contents of this site at any time, but we also have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

WEDDING POLICY

Deposits, Cancellations & Refunds  

Upon booking your wedding with Elderflowerflorist, you are required to pay a 20% deposit (non-refundable) to confirm booking. This secures your date for yourself and Elderflowerflorist. This payment will be deducted from the total owing when invoiced.  

The client must advise us of any changes to the event date and location, we will do our best to accommodate new dates or location changes, however we cannot guarantee our availability. 

Elderflowerflorist requires 30 days' notice for cancellations, if your deposit is under the amount of $300 this will be non-refundable, anything over the amount of $300 will be refundable if it falls under our 30 day notice policy.

Cancellation occurring within 30 days of the event date will be charged at 50% of the total invoice.

In the unlikely event Elderflowerflorist is unable to carry through with the work, you will receive a FULL refund. The chances of this happening are very slim as we have a team of amazing freelance florists that will step in to complete work with Rachels full guidance. 

Hire & Breakage Fees  

When hiring vases or plinths this cost will be included in your quote. Upon collection anything lost, stolen or damaged will be charged at full price to replace the item.  

Delivery, Pick up & Set up

If your wedding florals require us to come to the venue for set up i.e. arch flowers, table displays etc. you will be charged a delivery fee and set up fee; this fee will include us coming back to the venue the next day to pack down. 

A pick-up option is available from our studio in Tawa, Wellington.  

Changes to quotes  

Changes can be made between accepting the quote until 30 days prior to your wedding date, please note this may change the price. Once our order is placed with the wholesaler, we cannot guarantee change.  

Invoicing 

You will be invoiced once the work is completed; payment is required within 7 days of this date.  

Payment  

Payment may be made via cash or directly deposited into our nominated account. Details of the account will be attached at the bottom of your invoice or by request.  

Flowers & Foliage 

All flowers and foliage are subject to seasonal quality and availability. Due to the natural cycles of seasons we cant guarantee availability in specific flowers but we will do our best to match color palette and styles. If you have requested a certain flower that we are unable to source, you will be contacted to talk about alternatives. 

Mockups  

We are happy to provide mockups at clients' cost. We can make a mockup of any design, ideally to be done at a time when flowers used for your date are in season. If we are unable to use exact flowers, substitutes will be used. Mockups will be made to the same standard as the piece created on your wedding, these will be charged at full price as quoted.  

Photography  

You agree to images of, or part of, your event being used for our purposes, including advertising, display on website and social media. We reserve the right to take photos of any flowers and styling used in your event. Please allow us permission to seek these images from your photographer.  

Consultations  

We offer a face-to-face consultation after the 20% deposit has been paid. First consultation will be more fluid, sharing ideas and discussing options in further detail. Our second consultation will be closer to your wedding date, to finalize all the last details if we haven’t so already via email or from our first consultation.

Any other face-to-face meetings will be charged at an hourly rate.  

If you have any questions regarding our Terms of Service please feel free to email us

- Elderflowerflorist ✿